There was a bad battery in our UPS and this required a replacement of new battery. Someone from the maintenance company came punctually at the appointed time and the replacement job was completed in less than half an hour. I was very happy that everything went smoothly without any hitch and when requested to fill up a customer satisfaction survey upon job completion, I gave a positive review (or so I thought) on all categories.
I just got a call from the maintenance company enquiring why I was totally dissatisfied with the job done. That got me very puzzled... why would I be totally dissatisfied with someone who came punctually at the appointed time and completed the job in less than half an hour?
Woots! It seems that I have circled "totally dissatisfied" instead of "very satisfied" on all categories! ***red faced*** I must have upset the technical guy very much... he was standing right beside me when I was doing the survey. ***sticking out tongue***
I tried calling him in the office to apologise to him but unfortunately he was not in. I left a message for him to return my call and just in case he was still upset with me and did not want to talk to me, I explained my folly to his colleagues and requested that they explained my mistake to him.
Sigh! That's me... forever so blur blur...




